FAQ
Frequently Asked Questions
Orders
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order directly in your account dashboard.
Can I cancel my order?
Orders can be cancelled within 1 hour of placement. Please contact our support team immediately with your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna.
Shipping & Returns
How long does shipping take?
Standard shipping takes 3-5 business days within Europe and 7-10 days internationally. Express shipping is available for faster delivery.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in original condition with all tags attached. Return shipping is free for orders over $300.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
Products
How do I know my size?
Please refer to our Size Guide available on each product page. Our garments are designed for a luxury oversized fit.
Are your products ethically made?
Yes, all Six Nine garments are produced in fair-trade certified facilities in Berlin and Portugal using organic materials.
How should I care for my garments?
We recommend washing our organic cotton pieces at 30C and air drying to maintain quality and fit.